Shipping Info

Shipping Info

How much does delivery cost?

We are offering free shipping on wallpaper & fabric orders over $250, please use the code “FREESHIP” at the checkout.
All wallpaper & fabric orders under $250 is charged at standard shipping rate of $14.95.
All ready made art, lighting, decorator accessories & furniture is charged by weight and will be calculated when you proceed through the check out.

Why didn't the items in my order arrive at the same time?

We have curated our collection from a number of different suppliers, and as each of the respective products is to be dispatched directly from our suppliers to you. Please be aware if your order contains multiple products, it may come from different locations for each product. This means each product could turn up at a different time. We have done all the leg work for you, so we ask that you understand your order may not be delivered all at the same time.

Do you require a signature on delivery?

Yes, nearly all items will need a signature. Samples and very small items will be sent by Australian Post and will not require a signature.
A business address is always preferable if possible, as you need to sign for your delivery. Our courier services deliver during the day Mon-Fri 8am–5pm, and so when we tell you that your order is on its way, it’s important that there will be someone at the shipping address to receive your order. If you request delivery to your residential address, it must be accessible and not remote. Most of our products (excluding sampling) are delivered to your door by private courier service (not by Australia Post) and so we cannot accept a PO BOX for shipping instructions.
Please note for all our remote country and regional customers, delivery can be sent by our courier service directly to your nearest preferred postal service/office.

How long will my order take?

Delivery of wallpaper and fabric products coming from our international suppliers will typically take 2-3 weeks, though some items may take longer depending on the supplier. All products which are ordered from our Australian suppliers will take approximately 5-10 working days.
As we have such a big product range we do not hold stock and the exact lead time depends on when our suppliers deliver to us.
Made to measure items will take longer as we need to allow for making time. The current lead time on made to measure items is 4 – 6 weeks. We will contact you when your item has been completed to arrange delivery.
If you have ordered some items with a short lead time and some with a long lead time, we will deliver the items with a short lead time first and then deliver the remaining items separately when they are ready.

How will items be delivered?

Delivery charges vary greatly and are dependant on the size and weight of an item as well as your location.
The transport company used will depend on our supplier and your location.
Please be advised, someone must be home/at the premises to accept and sign for delivery.